Help Desk Support
Help Desk provides efficient and reliable support for all your IT needs, from hardware and software troubleshooting & support to network configuration, server maintenance, and security management.
Service. Support. Success.
Providing expert, dedicated IT consulting services to enhance and ensure security, privacy, compliance, and operational success!
Humble Beginnings, Bold Endeavors
Certified in business resiliency and technical auditing, Andrew Paull is a professional with 15 years of IT and InfoSec consulting experience with expertise in a wide range of technical services and offerings. The culmination of this experience led to the creation of TechServe IT Services, a veteran owned and operated small business dedicated to providing professional tier service for both residential and small business clients. With skills obtained over nearly two decades of boots-on-the-ground engagements and supported through acquisition of industry-recognized certifications, TechServe is ready to meet your needs without the price tags that come with partnering through IT firms and corporations.
Professional Skills for Professional Service
Industry Certifications
Certification: Certified Information Systems Auditor
Credential ID: CISA-19154516
Body: Information Systems Audit and Control Association (ISACA)
ISACA - CISA
Certification: Certified Data Privacy Solutions Engineer
Credential ID: CDPSE-2000910
Body: Information Systems Audit and Control Association (ISACA)
ISACA - CDPSE
Certification: ISO 31000 - Certified Internal Controls Risk Analyst
Credential ID: CICRA-108323993
Body: Certified Information Security (CIS)
CIS - CICRA
Certification: ISO 22301 - Certified Business Continuity Strategist
Credential ID: CBCS-108424963
Body: Certified Information Security (CIS)
CIS - CBCS
Certification: ISO 22301 - Certified Business Continuity Administrator
Credential ID: CBCA-108497471
Body: Certified Information Security (CIS)
CIS - CBCA
Certification: ISO 22301 - Certified Business Continuity Manager
Credential ID: CBCM-108497471
Body: Certified Information Security (CIS)
CIS - CBCM
Comprehensive Services
We offer a range of services in the Information Technology industry, priced and tailored to meet your specific needs
Organizational Governance
Specialized in designing and delivering comprehensive IT policies, procedures, and governance frameworks to ensure compliance, security, and operational efficiency.
IT Audit and Impact Analysis
Conducting thorough IT audits to identify vulnerabilities and potential risks, and perform business impact analysis to minimize disruptions and protect your critical assets.
Networking Engineering
Plan, design, implement, and optimize robust network solutions tailored to your specific business needs.
Solution Architecture
Provide expert IT architecture design and implementation for needs of small businesses with focus on optimizing network infrastructure, enhancing security, and improving overall IT performance.
Business Applications
We develop small, secure web-based business applications focused on data entry and retrieval. Integration with Microsoft O365 authentication available.
The Mission Comes First
To empower individuals and small businesses by providing comprehensive and reliable IT solutions without the corporate price tag. We are committed to delivering exceptional service, security, and support, enabling our clients to thrive in the digital age.
Serving MA, RI, and CT!
TechServe IT is conveniently located in Plainfield, CT and serves rural and metropolitan areas of Connecticut, Rhode Island, and Massachusetts. We can accommodate projects in greater New England on a case-by-case basis. Always ready to assist you with your IT consultation needs. We believe in the power of face-to-face interaction and will travel to answer questions or discuss engagement details. Feel free to call us at 774-955-9299. We look forward to meeting you soon!
Reach out!
Need help with software or hardware issues, network design, server implementation, or IT compliance? Reach out!
Support
Hours of Operation
TechServe offers most services during standard business hours (Eastern Standard Time). After Hours support is available after 5:00PM.
Monday
9:00AM - 5:00PM
Tuesday
9:00AM - 5:00PM
Wednesday
9:00AM - 5:00PM
Thursday
9:00AM - 5:00PM
Friday
9:00AM - 5:00PM
Saturday/Sunday
10:00AM - 4:00PM
After Hours
Monday - Saturday: 5:00PM - Midnight
Emergency Hours
Monday - Saturday: Midnight - 4:00AM
Sunday: All Day